Subscription Required

To get access to this video, and more than 1000 like it Subscribe Online today!

View our pricing

Log In

Audience Q&A with Jeff Kaas

How Do You Manage Skepticism?

Jeff Kaas, Pres­i­dent of Kaas Tai­lored, describes how to act when a per­son doesn’t believe in the kaizen they are imple­ment­ing. He also explains the dif­fer­ence between reac­tive resis­tance from the head ver­sus from the heart.

Series Videos

1

How Many Kaizens Do People Do Per Year at Kaas Tailored?

01:16

 2

How Do People Buy-In to the Process as They Rotate Through Jobs?

01:46Members only

 3

Is the Kaizen Mentor the Same as the Manager?

00:53Members only

 4

How Did You Start Doing Daily Team Training Sessions?

02:16Members only

 5

How Do You Take Your Kaizen and Turn It Into Team Training?

01:11Members only

 6

How Did You Deal with People Who Resisted?

02:14Members only

 7

Do You Find the Tours You Offer Distracting?

01:53Members only

 8

What Suggestions Do You Have for Getting Started with Team Training?

00:22Members only

Current Video

How Do You Manage Skepticism?

02:17Members only

10

Next VideoHow Do You Prevent Spin When Kaizens Require Cooperation Across the Organization?

01:27Members only

 11

Did You Invent the Task Kanban Board?

01:26Members only

 12

What Suggestions Do You Have to Keep People Improving?

00:59Members only

 13

How Do You Manage Interruptions During the Day?

01:16Members only

 14

Where Do the Creative Design People Work?

01:10Members only

 15

How Do You Get Everyone to Participate?

00:48Members only

 16

How Do You Handle Disagreements Between Co-Workers Over Kaizen Ideas?

01:34Members only

 17

How Do You Help ESL or Foreign Language Employees Understand Kaizen?

01:23Members only

 18

How Difficult Was It to Implement a Kaizen System?

01:00Members only

 19

How Are Kaizen Ideas Submitted and Approved?

00:29Members only

 20

Is It Easier to Practice Kaizen as a Small Company?

01:23Members only

 21

What Factors Determine Standard Work?

00:35Members only

 22

How Often Do You Do Tours at Kaas Tailored?

00:17Members only

 23

Have You Experienced Employee Turnover Due to New Ways of Thinking?

00:38Members only

 24

How Do You Manage Customers Who Don't Share Your Philosophy?

03:06Members only

 25

Question and Answer with Jeff Kaas (Full Version)

30:47Members only

You must be logged in to access Gemba Academy resources.

Course Resources

Next Video How Do You Prevent Spin When Kaizens Require Cooperation Across the Organization? 

Jeff Kaas, Pres­i­dent of Kaas Tai­lored, explains why when more peo­ple are involved in a kaizen, it becomes more com­plex, as well as how to respect the goal of each kaizen.