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Audience Q&A with Jeff Kaas

How Do You Manage Skepticism?

Jeff Kaas, Pres­i­dent of Kaas Tai­lored, describes how to act when a per­son doesn’t believe in the kaizen they are imple­ment­ing. He also explains the dif­fer­ence between reac­tive resis­tance from the head ver­sus from the heart.

Series Videos

1

How Many Kaizens Do People Do Per Year at Kaas Tailored?

01:16

 2

How Do People Buy-In to the Process as They Rotate Through Jobs?

01:46Members only

 3

Is the Kaizen Mentor the Same as the Manager?

00:53Members only

 4

How Did You Start Doing Daily Team Training Sessions?

02:16Members only

 5

How Do You Take Your Kaizen and Turn It Into Team Training?

01:11Members only

 6

How Did You Deal with People Who Resisted?

02:14Members only

 7

Do You Find the Tours You Offer Distracting?

01:53Members only

 8

What Suggestions Do You Have for Getting Started with Team Training?

00:22Members only

Current Video

How Do You Manage Skepticism?

10

Next VideoHow Do You Prevent Spin When Kaizens Require Cooperation Across the Organization?

01:27Members only

 11

Did You Invent the Task Kanban Board?

01:26Members only

 12

What Suggestions Do You Have to Keep People Improving?

00:59Members only

 13

How Do You Manage Interruptions During the Day?

01:16Members only

 14

Where Do the Creative Design People Work?

01:10Members only

 15

How Do You Get Everyone to Participate?

00:48Members only

 16

How Do You Handle Disagreements Between Co-Workers Over Kaizen Ideas?

01:34Members only

 17

How Do You Help ESL or Foreign Language Employees Understand Kaizen?

01:23Members only

 18

How Difficult Was It to Implement a Kaizen System?

01:00Members only

 19

How Are Kaizen Ideas Submitted and Approved?

00:29Members only

 20

Is It Easier to Practice Kaizen as a Small Company?

01:23Members only

 21

What Factors Determine Standard Work?

00:35Members only

 22

How Often Do You Do Tours at Kaas Tailored?

00:17Members only

 23

Have You Experienced Employee Turnover Due to New Ways of Thinking?

00:38Members only

 24

How Do You Manage Customers Who Don't Share Your Philosophy?

03:06Members only

 25

Question and Answer with Jeff Kaas (Full Version)

30:47Members only

Next Video How Do You Prevent Spin When Kaizens Require Cooperation Across the Organization? 

Jeff Kaas, Pres­i­dent of Kaas Tai­lored, explains why when more peo­ple are involved in a kaizen, it becomes more com­plex, as well as how to respect the goal of each kaizen.