Returning to Bellingham, Washington, Ron travels to the beautiful Northwest to see a Gemba Academy friend and total lean thinker, Paul Akers, President and Founder of FastCap, LLC. From the morning meeting to the shipping of product at the end of the day, Paul gives Ron a free pass to look anywhere around the new facility and talk to anyone and everyone. Ron gets the full tour and meets new FastCap associates as well as catching up with familiar faces from his past visit.
Visual Queues and Color Codes
After Paul introduces Bentley, the shipping department mascot, Cathy Nicholl shows Ron the improvements added since his last visit. Between low-tech visual queues such as clipboards to the high-tech bar code scanning and labeling of outbound products, the shipping department is designed for quick and accurate flow.