Returning to Bellingham, Washington, Ron travels to the beautiful Northwest to see a Gemba Academy friend and total lean thinker, Paul Akers, President and Founder of FastCap, LLC. From the morning meeting to the shipping of product at the end of the day, Paul gives Ron a free pass to look anywhere around the new facility and talk to anyone and everyone. Ron gets the full tour and meets new FastCap associates as well as catching up with familiar faces from his past visit.
Interviews and Training
Ron finds a 3-week-old associate, Michelle Radzimowski to help him understand the FastCap interview process and on-the-job-training. Find out the real meaning of Lean in this segment.