Returning to Bellingham, Washington, Ron travels to the beautiful Northwest to see a Gemba Academy friend and total lean thinker, Paul Akers, President and Founder of FastCap, LLC. From the morning meeting to the shipping of product at the end of the day, Paul gives Ron a free pass to look anywhere around the new facility and talk to anyone and everyone. Ron gets the full tour and meets new FastCap associates as well as catching up with familiar faces from his past visit.
The 'Infamous' Bathroom
This is a must see as Paul takes Ron on a tour of the bathroom area. Paul goes over the simple, but thoughtful design and care of this area. Paul shows us first hand how FastCap respects its associates with the process of maintaining the bathrooms to such a high standard.