Returning to Bellingham, Washington, Ron travels to the beautiful Northwest to see a Gemba Academy friend and total lean thinker, Paul Akers, President and Founder of FastCap, LLC. From the morning meeting to the shipping of product at the end of the day, Paul gives Ron a free pass to look anywhere around the new facility and talk to anyone and everyone. Ron gets the full tour and meets new FastCap associates as well as catching up with familiar faces from his past visit.
Lights, Fans, Action
As Paul gives a quick look around the facility, he explains that their flow is because of their flexibility; wheels on cabinets, wheels on carts, standard workstations, no walls, keeping it simple. "When you make work easy, you have energy."
Morning Meeting - Part 1
Ron is invited into the morning meeting where he joins the circle of associates. A different associate leads the meeting each day as they discuss where the business is, learn wood types and listen to customer feedback. They also learn about a new topic each day to help them with their daily duties.