Connecticut Department of Social Services
Ron is invited out to visit with the Department of Social Services' team of Social Workers. He meets the high energy of Laurie Ann Wagner, as she overviews how they use lean to help their clients. We also get to sit in the kickoff for their Kata experiment. This video series is also available for free for non-subscribers.
DSS Launches an Ambitious Project
Laurie Ann introduces the “Social Work Kata” project (making the PDCA model a habit) to a group of DSS Social workers. Watch as she demonstrates why the social workers should not only be open to the idea but excited about the work ahead of them.