Connecticut Department of Social Services
Ron is invited out to visit with the Department of Social Services' team of Social Workers. He meets the high energy of Laurie Ann Wagner, as she overviews how they use lean to help their clients. We also get to sit in the kickoff for their Kata experiment. This video series is also available for free for non-subscribers.
DSS Helps Those in Need
During our tour of the Department of Social Services, Ron meets Administration Manager, Dorian Long. Dorian describes how lean helps them protect the elderly.