Connecticut Department of Social Services

Ron is invit­ed out to vis­it with the Depart­ment of Social Ser­vices’ team of Social Work­ers. He meets the high ener­gy of Lau­rie Ann Wag­n­er, as she overviews how they use lean to help their clients. We also get to sit in the kick­off for their Kata exper­i­ment. This video series is also avail­able for free for non-subscribers.