Lean Case Study: Centers for Medicare & Medicaid Services (CMS)
The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.
Lean Has Legs
Ron hears from Division Director, Maria Durham, during her many years of service she has seen many tools from the past or flavors of the month but lean truly is about behavior and culture change.