Lean Case Study: Centers for Medicare & Medicaid Services (CMS)

The Gem­ba Acad­e­my team finds its way to the birth­place of both Babe Ruth and the Amer­i­can Nation­al Anthem — Bal­ti­more, Mary­land. Ron vis­its an impor­tant seg­ment of the U.S. fed­er­al gov­ern­ment, the Cen­ters for Medicare and Med­ic­aid Ser­vices or more com­mon­ly known as CMS. Come and dis­cov­er how CMS, an agency of the fed­er­al gov­ern­ment, has adopt­ed lean into its culture.

In col­lab­o­ra­tion with the Lean Enter­prise Insti­tute, these videos are avail­able for free for non-subscribers!