Centers for Medicare & Medicaid Services (CMS)
The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.
I Feel Like a Lean Cheerleader
Deputy Director CMS Innovation Center/Acting Deputy Chief Operating Officer, Karen Jackson, talks with Ron about how she shows her support, and helps spread the word about what lean can do, across the entire agency.