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Lean Case Study: Centers for Medicare & Medicaid Services (CMS)

I Feel Like a Lean Cheerleader

Deputy Direc­tor CMS Inno­va­tion Center/​Acting Deputy Chief Oper­at­ing Offi­cer, Karen Jack­son, talks with Ron about how she shows her sup­port, and helps spread the word about what lean can do, across the entire agency.

Series Videos

1

Meet the Federal Government - CMS

3:46

 2

Bad Processes Will Beat Good People Everytime

8:02Members only

 3

Empowering Employees

11:57Members only

 4

Government vs. the Private Sector

10:27Members only

 5

Project Based to Culture Transformation

5:52Members only

 6

Got a Problem? Call Kara

4:50Members only

 7

How Do You Balance Your Time & Work?

6:00Members only

 8

Lean Has Legs

5:38Members only

 9

Go Forth and Do Great Things

7:33Members only

 10

Huddle Board Status

13:41Members only

 11

Applying Lean to Information Systems

5:50Members only

 12

How is Lean Going to Work in the Government?

6:56Members only

 13

Using a Status Sheet

4:23Members only

 14

Running My Own Project

6:05Members only

 15

It's More Than Tools

14:46Members only

 16

The Standard Huddle

10:46Members only

 17

Our Role is to "Allow" Lean

8:34Members only

 18

An Opportunity to Change

12:00Members only

 19

Kanban Boards

8:09Members only

 20

Fed Biz Lean

17:55Members only

Currently playing

I Feel Like a Lean Cheerleader

7:53Members only

22

Next VideoSupport from the Top

6:03Members only

 23

A Review of Our Time at CMS

3:47Members only

Next Video Support from the Top 

Ron finds him­self in the office of the Deputy Admin­is­tra­tor and Chief Med­ical Offi­cer, Patrick Con­way, as he dis­cuss­es his lead­er­ship and sup­port of CMS’s lean journey.