Webinar Series

Value Stream Mapping: From Tool to Management Practice

Wednesday, 23 April 2014
11:00 am– 12:00 pm (USA-Central)

A recording of this webinar can be viewed for 30 days on the New Videos page, after which it will be part of the Gemba Live! series which requires a subscription to the School of Lean or School of Six Sigma.


Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don’t understand what’s holding them back from achieving outstanding performance.

Value Stream Mapping (VSM), popularized in Mike Rother and John Shook’s landmark book Learning to See, is a highly effective method for improving performance across an organization. However, VSM is commonly misunderstood, misapplied and under-utilized. Properly executed, value stream mapping is much more than an operations design tool. It also results in a more engaged and knowledgeable leadership team; surfaces hidden cultural and organizational issues; and aligns values, resources, goals and priorities.

In this webinar, you’ll learn how to

  • Use value stream mapping as an organizational transformation tool
  • Properly scope and plan for a value stream mapping activity
  • Obtain leadership consensus about the future state design
  • Create and execute a highly effective Value Stream Transformation Plan

Karen Martin
The Karen Martin Group

Karen Martin and her team provide Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems from her experience building the operational infrastructure for several rapid-growth operations that each grew into multi-billion dollar companies. Her expertise also includes a keen understanding of customer value, which she honed while serving in sales and marketing roles—and extensive experience with legal and regulatory issues. Karen and her team provide support to organizations in a broad range of industries including construction, distribution, energy, financial services, government, healthcare, insurance, manufacturing, military, publishing, research and development, and telecommunications.

Karen’s quality and process orientation evolved from her early career as a scientist (B.S. Microbiology, Pennsylvania State University) and was formally developed while serving as the Director of Quality Improvement for an organization that managed the healthcare for 22 million Americans, and the Director of the Institute for Quality and Productivity at San Diego State University, where she oversaw the university’s sell-out Lean Enterprise and Quality Business Practices programs. Her passion for organizational learning and workforce development led her to a graduate program in adult learning (M.A. Education), California State University, Bakersfield).

She’s the author of Shingo award-winning The Outstanding Organization, which addresses the missing fundamentals that are key success factors in organizational transformation; co-author of Value Stream Mapping, The Kaizen Event Planner and Metrics-Based Process Mapping; an instructor in the University of California, San Diego’s Lean Enterprise Certificate Program; and an industry advisor for the University of San Diego’s Industrial and Systems Engineering program.

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