Steinway & Sons’ Story
Oftentimes, organizations find themselves spending their workdays dealing with unforeseen problems, and putting out metaphorical fires. The team at Steinway & Sons knew there had to be a better way. They turned to Gemba Academy to start to re-write their 160-year manufacturing culture with a lean focus. As a result, the manufacturing team and union workforce have now developed process management skills, and are identifying and fixing deadly wastes. Management is seeing improvements in quality scores, production times, and a reduction in downtime. Lean champions continue to develop and step up to make improvements, in turn increasing their own success and helping the company meet its objectives.
Not only do lean manufacturing skills apply in day-to-day operations, but they also can help overcome unforeseen events. After Steinway & Sons had to shut down operations due to COVID-19, they were able to utilize their skills learned through Gemba Academy to restart production and ramp up quickly, safely, and with the highest quality standards that they are known for.