Cus­tomer Success

Process standardization and training consistency at Philips Costa Rica

Tra­di­tion­al in-per­son train­ing meth­ods can slow down or even halt your learn­ing and devel­op­ment efforts. Philips dis­cov­ered that with Gem­ba Acad­e­my, a sim­ple com­put­er or mobile device can take the place of an entire train­ing room, and online videos remove the bur­den of find­ing sub­ject mat­ter experts.

Medical device manufacturing

Philips’ Story

The learn­ing and devel­op­ment team at Philips was approached by the con­tin­u­ous improve­ment depart­ment to con­duct lean train­ing across the orga­ni­za­tion. As L&D teams know, cre­at­ing and con­duct­ing train­ing is a tough task to do right. You have to gath­er sub­ject mat­ter experts, author train­ing mate­ri­als, cre­ate hand­outs, sched­ule train­ing ses­sions, etc. The L&D team at Philips instead turned to Gem­ba Acad­e­my for their con­tin­u­ous improve­ment train­ing requirements. 

Since imple­ment­ing Gem­ba Acad­e­my train­ing, Phillips has achieved suc­cess in all areas of its improve­ment efforts. Their 5S pro­gram has expand­ed across to all depart­ments. They have imple­ment­ed dai­ly man­age­ment boards. They have increased employ­ee improve­ment con­tri­bu­tions by 90%. And the bot­tom line? They achieved over $15 mil­lion in sav­ings in their first year alone.