Customer Success
Process standardization and training consistency at Philips Costa Rica
Traditional in-person training methods can slow down or even halt your learning and development efforts. Philips discovered that with Gemba Academy, a simple computer or mobile device can take the place of an entire training room, and online videos remove the burden of finding subject matter experts.
Philips’ Story
The learning and development team at Philips was approached by the continuous improvement department to conduct lean training across the organization. As L&D teams know, creating and conducting training is a tough task to do right. You have to gather subject matter experts, author training materials, create handouts, schedule training sessions, etc. The L&D team at Philips instead turned to Gemba Academy for their continuous improvement training requirements.
Since implementing Gemba Academy training, Phillips has achieved success in all areas of its improvement efforts. Their 5S program has expanded across to all departments. They have implemented daily management boards. They have increased employee improvement contributions by 90%. And the bottom line? They achieved over $15 million in savings in their first year alone.
