Improving Government Service Delivery with Value Stream Mapping

Val­ue stream map­ping applies to much more than just man­u­fac­tur­ing. As part of Gem­ba Academy’s vis­it to the Con­necti­cut Depart­ment of Ener­gy and Envi­ron­men­tal Pro­tec­tion, we asked two envi­ron­men­tal ana­lysts to share how val­ue stream map­ping has brought clar­i­ty to their dai­ly operations.