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What to Expect During a Gemba Walk

Embarking on a gemba walk can be intimidating for both the actual participants and the employees being observed. Gemba Academy Co-Founder Ron Pereira shares some best practices regarding getting started, what kind of questions to ask, and more.

  • 0:55 - The three key parts of a gemba walk routine
  • 1:29 - Getting off to a good start
  • 1:47 - Putting people at ease
  • 2:41 - Observing the overall process
  • 3:05 - Example questions to ask
  • 6:47 - Bringing the gemba walk to a close

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  1. Gemba Walk Overview 07:18
  2. The Five Types of Gemba Walks 06:36
  3. How to Prepare for a Gemba Walk 10:19
  4. What to Expect During a Gemba Walk 08:16
  5. How to Debrief After a Gemba Walk 05:47
  6. Gemba Walk Action Guide 02:09

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