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Introducing Lean to Employees Through a 5S Kaizen Event at the City of Grand Rapids

Gem­ba Acad­e­my Cus­tomer Suc­cess Man­ag­er Steve Kane learns how the City of Grand Rapids found suc­cess with lean and 5S after some ini­tial resis­tance. For more con­text, check out the City of Grand Rapids Gem­ba Acad­e­my Live! episode.

  • 0:10 — How they trans­formed the stockroom 
  • 3:32 — The employ­ee resis­tance they faced
  • 7:00 — How they sus­tained the changes
  • 8:25 — Best prac­tices for get­ting good results with 5S

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