Q

See Quality Circles

Quality, Cost, Delivery, Safety, Morale. A balanced set of metrics of performance that take the team's well-being into account as well as the customer.

See QC Story

QRQC (Quick Response Quality Control) is a problem-solving methodology widely used in manufacturing and service industries. It aims to rapidly identify, understand, and eliminate issues affecting product or service quality through a four-step process:

1. Detection: Identifying the problem as quickly as possible through quality checks, customer complaints, or performance metrics.
2. Communication: Immediately communicating the problem to all relevant parties, fostering a quick response to the issue.
3. Analysis: Analyzing the problem to identify its root cause using techniques such as the 5 Whys or Fishbone Diagrams. The goal is to address underlying causes to prevent future occurrences.
4. Verification: Monitoring the situation to ensure that the solution implemented effectively addresses the problem and prevents its recurrence.

Rooted in Lean Management principles, QRQC focuses on immediate response and problem-solving at the operational level. The primary goal of QRQC is to minimize defect rates, reduce waste, and enhance overall process efficiency through continuous improvement and effective problem-solving.

An approach to visualize the structured problem-solving approach used in TQM, TQC and QC Circles. The QC Story follows the PDCA cycle, often through an eith to ten step process that tells the full story from selection of the topic to complete resolution.

See also A3 Problem Solving

See also Quality Circles

See also PDCA Cycle

The time it takes that a person, signal, or thing waits before it is given attention by the process they are waiting for.

The ability to change from product or task A to product or task B with minimal downtime, due to preparation, coordination, clear standards and quick-change devices and tools.