Steve Kane - Becoming a Lean Leader and Implementing a Customer-Focused Culture
Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling services, real estate management, and information technology—all engineered for Operational Excellence. They asked Steve Kane, Gemba Academy’s Director of Sales and Marketing, to come to Chattanooga, Tennessee to give the keynote opening presentation to all of the managers of their 5 companies.
Changing from Managers to Leaders
Once back at his own facility, Steve explains how he and his staff, simply put, changed from managers to leaders and then goes on to detail how the team responded.