Steve Kane - Becoming a Lean Leader and Implementing a Customer-Focused Culture
Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling services, real estate management, and information technology—all engineered for Operational Excellence. They asked Steve Kane, Gemba Academy’s Director of Sales and Marketing, to come to Chattanooga, Tennessee to give the keynote opening presentation to all of the managers of their 5 companies.
Discovering a New Leadership Style
Reluctant to try new things, Steve is talked into visiting another company practicing lean. While there, the ?light bulb? finally goes off about how to utilize his lean training. He also learns that the management style needs to make a major change, which will affect everyone in the company.