Customer Success

Using Gemba Academy training at Chevron allows us to continue learning virtually around the world. It has made Lean and Six Sigma training accessible to our teams 24/7 across 16 time zones, 23 locations and 12 countries. The platform setup allows us to reduce travel and provide a standardized and structured approach to develop our continuous improvement talent. In a world where travel is becoming a challenge, digital, on-demand training makes good sense. We leveraged the learning paths to continue the learning journey of our leaders and teams, and to provide Black Belt training. We have found this cost-effective training works best when students are paired with a coach/mentor and have good manager support for their learning journey. In addition to the Gemba Academy training, we require students to complete projects to become certified and we leverage peer learning (the buddy system) to support increasing learning/sharing. Feedback from students on the training and coaching has been highly positive.

We had a group of about two dozen of our leaders and staff attend a Kata overview with Ron Pereira, and then followed up by selecting 5 volunteers from that initial overview to go through a 90 minute hands on virtual Kata exercise with Ron. My eyes have really been opened to the whole idea of setting short term focused goals for the purpose of removing one barrier at a time.

Right now we have an important initiative to pursue very short term market opportunities resulting from the covid19 economic disruption, and the Kata model applies to this initiative perfectly. The model should also be very useful in planning Kaizen events and to support 1-1 coaching activities. Our usual method in the past has been to establish objectives going out 90 days and longer. I see Kata as more “agile”. We definitely plan to add the Kata approach to our lean training and execution framework.

At Taft Oil Tech High School I used the Gemba Academy 5S videos as part of a distance learning unit. The students were assigned the 5S videos to watch, had quizzes to complete, and then 3 things to 5S - their backpack, their Google hard drive, and then something at their home. Many chose their bedrooms, but we did have some who 5S'ed the kitchen, garage or shop. The students really liked doing the projects at home - and so did the parents!

Members of our production, sales and R&D teams have been using this time (during Covid-19) to continue our lean manufacturing learning process with Gemba Academy LLC. We are excited for the improvements that will come from expanding our knowledge and continuing to figure out the best way to bring value to our customers while respecting the humans (Aka our wonderful teammates!) that come to work each day at Ready Foods.

Our partnership with Gemba Academy has been critical in helping advance Lean Six Sigma at Amway. The video library compliments our existing training programs and helps deepen continuous improvement mastery not only within our Green Belt/Black Belt community but other employees who are expanding their process improvement capabilities.

We have a School of Lean license for Johnson & Johnson Medical and have been conducting some internal classroom courses for our people in our head office. We love your material on the Gemba site and it has helped make a big difference to the way we approach our work processes in this company.

We use the videos daily throughout the facility. Our journey is starting to be successful.

We are about to graduate our first class of green belts. Unanimous thumbs up to the course by the class of six. I personally enjoyed leading the project and look forward to growing in class size as the word spreads throughout the organization. It's very rewarding when managers thank you for opening their eyes to a new way of problem solving.

The Gemba Academy program is easy to use, very informative, and challenging. Thank you for providing this service.

The Gemba Academy program will be a powerful addition to our (LSS) tool box of building a culture of continuous improvement centered on Lean Six Sigma concepts. We are confident that our Gemba learning will position us to better service our Customers and give us a competitive edge. I just wanted to let you know that we are very pleased with your training with our Lean Team staff. The feedback has been excellent and I really appreciate that you have helped us "further push" our expertise and customer services. Thank you for a great job and we will be in touch for future training needs. Thank you!