P‑M Analysis Step 1: Clarify the Phenomenon

A crit­i­cal part of solv­ing any prob­lem is to get a clear and accu­rate under­stand­ing of the sit­u­a­tion. Often, clear­ly and cor­rect­ly defin­ing a prob­lem takes us halfway to the solu­tion. Learn the four steps to clar­i­fy­ing a phe­nom­e­non, the three keys for effec­tive­ly observ­ing a process, what to do when it’s dif­fi­cult to observe a process, and the impor­tance of data stratification.