How to Reduce Chronic Losses

Many orga­ni­za­tions strug­gle to achieve zero defects or zero break­downs due to chron­ic loss­es that resist improve­ment. Reduc­ing chron­ic loss­es requires that we change both how we think about these loss­es and what we do about them. Learn the dif­fer­ence between spo­radic and chron­ic loss­es, the three types of chron­ic loss­es, com­mon mis­takes when try­ing to reduce chron­ic loss­es, and how to counter them.