Have you ever wondered what "Six Sigma" really means from a statistical perspective? If so, you're about to learn. Additionally, you're also going to learn the key relationship between the Voice of the Customer and the Voice of Process as well as how to measure this relationship with Process Capability Analysis.
Introduction to Process Capability
In this video we introduce the concept of Process Capability including a discussion on the difference between the Voice of the Customer and the Voice of the Process. You'll also learn what the 5 key Process Capability Indices are.