Daily Accountability Process
The Daily Accountability Process is a way of involving people at all levels of the organization in checking whether the organization is on-track for our goals, projects, and performance metrics. This is done through a series of brief team meetings designed to identify, escalate, and resolve issues. Daily Accountability meetings go by various names but share certain features in common. Learn how to design, operate and benefit from a Daily Accountability Process.
How to Build an Escalation System
One of the goals of daily management is to rapidly identify and address problems that prevent teams from reaching their performance goals every day. While some problems can be solved at the team level, many require timely attention and support from other parts of the organization. Learn how an escalation system builds a culture of rapid problem solving by creating a chain of communication and help from the front lines to the top of the organization.
How to Select Meaningful Metrics for DMSTracking and improving our performance is impossible without metrics and Key Performance Indicators (KPIs). Learn how to identify the right mix of meaningful metrics, how to balance them between leading and lagging indicators, and how to link them across organizational levels.