West Texas A&M University
Ron travels to Canyon, Texas - home of the “Thundering Herd” at West Texas A&M University to see how they have taken Lean Six Sigma into the classroom and all over the campus.
Keeping Your Place in Line
Ron has a discussion with Associate Professor, English, Philosophy and Modern Languages Department Head, Stephen E. Severn, Ph.D., WTAMU about his LSS leadership role as he champion?s projects such as student transfers. Dr. Severn explains that before they took on this project, transfer students would continually get kicked to the back of the line in the computer system as they processed their applications.