Lean Journey Interviews: West Texas A&M University
Ron travels to Canyon, Texas - home of the “Thundering Herd” at West Texas A&M University to see how they have taken Lean Six Sigma into the classroom and all over the campus.
Keeping Your Place in Line
Ron has a discussion with Associate Professor, English, Philosophy and Modern Languages Department Head, Stephen E. Severn, Ph.D., WTAMU about his LSS leadership role as he champions projects such as student transfers. Dr. Severn explains that before they took on this project, transfer students would continually get kicked to the back of the line in the computer system as they processed their applications.
Making Money FasterRon visits the Student Success Center in the heart of the University as he talks with Denese Skinner, Director of Career Services, WTAMU and also the Staff Champion for Continuous Improvement. Ron finds that she and her team worked on understanding and improving the time it takes students to go from filling out paperwork to being on the job, making money.