Lean Case Study: Lighthouse for the Blind
The true power of continuous improvement lies in its ability to help people reach their full potential. In this course, we visit The Lighthouse for the Blind, an extraordinary organization that provides employment opportunities for individuals who are blind, deaf, DeafBlind, and/or have other disabilities. With prestigious clients like Boeing, NASA, and the United States government, The Lighthouse for the Blind uses continuous improvement both in a traditional manufacturing context and also as a way to meet the unique needs and abilities of each individual employee.
Signs of Lean at the Lighthouse
In this moving interview, Gemba Academy Co-Founder Ron Pereira asks Setup Specialist Chris Loomis what it’s like to work at The Lighthouse for the Blind. Chris, who is DeafBlind and uses interpreters and Pro-Tactile ASL to communicate, also showed us some of the tools that enable him to do his job.
- 0:21 - How Chris communicates
- 3:08 - What brought Chris to the Lighthouse
- 4:44 - The work Chris has done at the Lighthouse
- 8:21 - How his previous experience has helped him
- 9:16 - The role of calipers, shadow boards, and workstation standardization
- 12:04 - What it’s like for him to give tours