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Healing Between Leadership and Front Lines

Consultant and author Karen Martin sheds light on the “baton pass” and improving a dysfunctional dynamic between front lines and leadership.

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  1. How a Lean Transformation Can Have a Healing Effect03:04
  2. How Value Stream Mapping Brings Leaders Together in Conversation01:44
  3. Healing Between Leadership and Front Lines00:55
  4. What About Front Line Healing?01:08
  5. What Skills Are Needed to Facilitate This Healing?03:08