Improving Government Service Delivery with Value Stream Mapping
Value stream mapping applies to much more than just manufacturing. As part of Gemba Academy’s visit to the Connecticut Department of Energy and Environmental Protection, we asked two environmental analysts to share how value stream mapping has brought clarity to their daily operations.
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Improving Government Service Delivery with Value Stream Mapping
Elaine DeSalvo and Brent Madho, both environmental analysts for the Connecticut Department of Energy and Environmental Protection, walk Gemba Academy Co-Founder Ron Pereira through their value stream mapping journey and how it’s shed light on their licensing process.
Chapters
- 0:14 - About Elaine and Brent
- 0:50 - Their experience with lean
- 2:39 - The problem they were trying to solve
- 5:35 - Their post-it system
- 8:57 - Addressing a “one size fits all” approach
- 11:14 - The benefits they’ve realized