Value Stream Transformation - Adapting Value Stream Mapping for Office and Service Environments

Did you know that value stream mapping can be applied to office and service applications? In this course, Gemba Academy Co-founder and lean guru Drew Locher discuss the best ways to leverage the transformative powers of value stream mapping in these unique environments.

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What Is the %C&A (Percentage Complete & Accurate) Metric?

Author Drew Locher stresses the importance of the %C&A metric in determining quality.

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  1. Why Drew Wrote About Office Value Stream Mapping03:11
  2. The Pitfalls of Value Stream Mapping in Office and Service Processes03:16
  3. What Is the %C&A (Percentage Complete & Accurate) Metric?02:13
  4. Natural Variation Within Office Value Stream Processes01:19
  5. The Social Aspect of Value Stream Mapping03:00
  6. Do You Have To Do Value Stream Mapping to Develop a Lean Culture?03:53

Course Resources

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