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The Purpose of Lean in Healthcare

Mark Graban explains why lean thinking is critical to healthcare, using the moving story of Malyia Jeffers as an example.

  • 1:26 - Why lean in healthcare is about safety
  • 1:55 - Wasted healthcare spending
  • 4:57 - Malyia Jeffers' story
  • 7:44 - One hospital's purpose for lean

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  1. The Eight Types of Waste in Healthcare: Introduction02:11
  2. The Purpose of Lean in Healthcare08:29
  3. What Do We Mean by “The 8 Wastes" in Healthcare?04:14
  4. Defining Value in Healthcare03:28
  5. The Wastes of Motion, Waiting, and Human Potential in a Surgical Suite04:34
  6. Patient Harm as a System Defect06:50
  7. The Wastes of Inventory, Transportation, and Overproduction in Healthcare04:58
  8. Meaningful 5S in a Children’s Hospital Radiology and MRI Suite05:39
  9. The Aim of Healthcare as a System02:58
  10. Audience Q&A - How Do You Start a Lean Transformation?01:29
  11. Audience Q&A- How Will Lean Methods Impact HCAHPS Scores?00:56
  12. Audience Q&A - What is the Appropriate Number of Inventory Turns for a Hospital Store Room?01:31
  13. Audience Q&A - How Can Lean Improve Discharge Planning in a Hospital?02:00
  14. Mark Graban - Stories of the Eight Types of Waste in Healthcare01:00:14

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