Gemba Walk Workshop

The best way to truly understand processes and identify potential areas of improvement is to observe the action up close. In this course, we join author, speaker, and consultant Michael Bremer for an onsite gemba walk workshop at Freetech Plastics in Fremont, California. Watch and listen as Michael explains the ideal questions, behaviors, and overall strategies that go into a respectful, effective gemba walk.

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Reflecting on the Gemba Walk Process

Author and consultant Michael Bremer and the Freetech team discuss what went well and what could have gone better during the gemba walk.

  • 0:08 - What the team thought they did well
  • 3:25 - What the team thought they could do better
  • 9:45 - Being humble
  • 11:06 - Showing respect

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  1. Introduction to Michael Bremer02:13
  2. What Is the Primary Responsibility of a Leader?09:10
  3. Why Do a Gemba Walk?16:34
  4. Key Steps for Gemba Walks05:41
  5. The Purposes of a Gemba Walk03:07
  6. Different Gemba Walk, Different Purpose06:59
  7. Preparing for a Gemba Walk02:13
  8. Preparing for the Gemba Walk at Freetech Plastics18:12
  9. The Keys to Doing Successful Gemba Walks21:34
  10. Exercise - Asking Questions During a Gemba Walk14:20
  11. Freetech Gemba Walk #1 - Visual Performance Board (On-Time Delivery)15:49
  12. Freetech Gemba Walk #2 - Vacuum Form09:34
  13. Reflection on Freetech Gemba Walk #205:50
  14. Freetech Gemba Walk #3 - Shipping11:29
  15. Reflections on Freetech Gemba Walk #313:30
  16. Freetech Gemba Walk #4 - CNC Machine14:29
  17. Debriefing After a Gemba Walk04:46
  18. Reflecting on the Gemba Walk Process12:02
  19. Reflecting on Gemba Walks in the Office09:16
  20. The Differences Between Value Stream Walks and Improvement Walks08:46
  21. Asking Effective Questions During Gemba Walks07:27
  22. Engaging People Through Gemba Walks10:27