Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
What Is an Empathy Map?
Empathy Maps help us visualize what the customer thinks and feel as they experience our product or service. This helps us design better products, solve customer problems, improve user experience, and sell goods and services.