Business Process Mapping
Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.
How to Create Empathy Maps
Learn the twelve steps for creating Empathy Maps, the eight questions to develop customer insights, and the four keys to success.