Business Process Mapping

Using the principles of lean thinking with office processes, knowledge work, and service businesses requires both an understanding of the proven methods and of the unique challenges involved in applying them to information flow. This course focuses on putting Value Stream Mapping into context for service processes by introducing several common methods, viewing real life examples, and gaining insight from expert teachers and authors.

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How to Create Empathy Maps

Learn the twelve steps for creating Empathy Maps, the eight questions to develop customer insights, and the four keys to success.

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  1. Getting Started With Business Process Mapping09:33
  2. What Is A SIPOC Diagram05:27
  3. How to Create a SIPOC Diagram05:26
  4. How to Create a Turtle Diagram05:39
  5. What Is A Business Model Canvas?06:41
  6. How to Create a Business Model Canvas07:41
  7. What Is an Empathy Map?02:30
  8. How to Create Empathy Maps08:06
  9. What Is a Flowchart?05:03
  10. How to Create a Flowchart05:43
  11. How to Make Process Maps with Sticky Notes09:03
  12. How to Create Process Charts05:50
  13. What Is Swim Lane Mapping?03:39
  14. How to Create a Swim Lane Map11:15
  15. What Is a Makigami Analysis?05:02
  16. How to Do a Makigami Analysis09:45
  17. What Is Transactional Value Stream Mapping?09:24
  18. Current State Value Stream Mapping of Treetop Purchasing09:05
  19. Future State Value Stream Mapping of Treetop Purchasing06:20
  20. Creating a Current State Transactional Value Stream Map10:09
  21. Creating a Future State Transactional Value Stream Map08:45

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