Audience Q&A with Jeff Kaas

A tour group at Kaas Tailored get the chance to ask Jeff Kaas, Fresident of Kaas Tailored, all of their pressing questions about lean implementation, challenges and victories.

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How Do You Manage Customers Who Don't Share Your Philosophy?

Jeff Kaas, President of Kaas Tailored, explains how they partner with customers to create terms that are beneficial for both parties.

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  1. How Many Kaizens Do People Do Per Year at Kaas Tailored?01:16
  2. How Do People Buy-In to the Process as They Rotate Through Jobs?01:46
  3. Is the Kaizen Mentor the Same as the Manager?00:53
  4. How Did You Start Doing Daily Team Training Sessions?02:16
  5. How Do You Take Your Kaizen and Turn It Into Team Training?01:11
  6. How Did You Deal with People Who Resisted?02:14
  7. Do You Find the Tours You Offer Distracting?01:53
  8. What Suggestions Do You Have for Getting Started with Team Training?00:22
  9. How Do You Manage Skepticism?02:17
  10. How Do You Prevent Spin When Kaizens Require Cooperation Across the Organization?01:27
  11. Did You Invent the Task Kanban Board?01:26
  12. What Suggestions Do You Have to Keep People Improving?00:59
  13. How Do You Manage Interruptions During the Day?01:16
  14. Where Do the Creative Design People Work?01:10
  15. How Do You Get Everyone to Participate?00:48
  16. How Do You Handle Disagreements Between Co-Workers Over Kaizen Ideas?01:34
  17. How Do You Help ESL or Foreign Language Employees Understand Kaizen?01:23
  18. How Difficult Was It to Implement a Kaizen System?01:00
  19. How Are Kaizen Ideas Submitted and Approved?00:29
  20. Is It Easier to Practice Kaizen as a Small Company?01:23
  21. What Factors Determine Standard Work?00:35
  22. How Often Do You Do Tours at Kaas Tailored?00:17
  23. Have You Experienced Employee Turnover Due to New Ways of Thinking?00:38
  24. How Do You Manage Customers Who Don't Share Your Philosophy?03:06
  25. Question and Answer with Jeff Kaas (Full Version)30:47

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