Steve Kane - Becoming a Lean Leader and Implementing a Customer-Focused Culture
Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling services, real estate management, and information technology—all engineered for Operational Excellence. They asked Steve Kane, Gemba Academy’s Director of Sales and Marketing, to come to Chattanooga, Tennessee to give the keynote opening presentation to all of the managers of their 5 companies.
Discovering the Reality of Lean Leadership
Steve starts by giving his work background and the extensive training he has had in Lean. As he takes on a new leadership role, he knows his lean training will make everything go smoothly, but it doesn't.
Discovering a New Leadership Style
Reluctant to try new things, Steve is talked into visiting another company practicing lean. While there, the "light bulb" finally goes off about how to utilize his lean training. He also learns that the management style needs to make a major change, which will affect everyone in the company.