Lean Case Study: The City of Grand Rapids
Steve Kane, Director of Customer Success at Gemba Academy, visits a customer, the City of Grand Rapids, MI. While there, he had the opportunity to talk with decision-makers, City Executives, as well as other City employees using Lean to create a better work environment, saving time, inventory which ultimately means saving money as they do their everyday jobs.
Visual Management - Performance Measurements
Steve meets Supervisor, Jenny Erickson, who explains how they use their performance review board.