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Grand Rapids Deputy City Manager

City of Grand Rapids Deputy City Manager, Mr. Eric DeLong, provides a general overview of Lean Thinking across the many departments that successfully apply it, along with historical accounts of the impact that it has had on personnel, the city, and the residents of Grand Rapids.

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  1. Lean Municipal Government Forum 2017 Introduction Guide00:55
  2. Grand Rapids City Manager Opening Remarks04:42
  3. Grand Rapids Deputy City Manager36:54
  4. Lean Philosophy - Steve Kane25:07
  5. Hands-on Lean - Alen Ganic52:41
  6. An Introduction to A3 Thinking in Government - Captain Brad Brown33:18
  7. Fire Department Tour34:23
  8. Water Department Tour17:00