Lean Case Study: Centers for Medicare & Medicaid Services (CMS)
The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.
In collaboration with the Lean Enterprise Institute, these videos are available for free for non-subscribers!
The Standard Huddle
We get the opportunity to sit in on the Business Operations Group weekly huddle.