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HomeLearning LibraryGemba Academy Live!Virtual Tours - GovernmentLean Case Study: Centers for Medicare & Medicaid Services (CMS)The Standard Huddle

Lean Case Study: Centers for Medicare & Medicaid Services (CMS)

The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.

In collaboration with the Lean Enterprise Institute, these videos are available for free for non-subscribers!

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The Standard Huddle

We get the opportunity to sit in on the Business Operations Group weekly huddle.

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Our Role is to "Allow" Lean

Deputy Director Debra Hattery tells Ron how she was skeptical about lean and if it could have a dramatic effect on their culture.

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  1. Meet the Federal Government - CMS3:46
  2. Bad Processes Will Beat Good People Everytime8:02
  3. Empowering Employees11:57
  4. Government vs. the Private Sector10:27
  5. Project Based to Culture Transformation5:52
  6. Got a Problem? Call Kara4:50
  7. How Do You Balance Your Time & Work?6:00
  8. Lean Has Legs5:38
  9. Go Forth and Do Great Things7:33
  10. Huddle Board Status13:41
  11. Applying Lean to Information Systems5:50
  12. How is Lean Going to Work in the Government?6:56
  13. Using a Status Sheet4:23
  14. Running My Own Project6:05
  15. It's More Than Tools14:46
  16. The Standard Huddle10:46
  17. Our Role is to "Allow" Lean8:34
  18. An Opportunity to Change12:00
  19. Kanban Boards8:09
  20. Fed Biz Lean17:55
  21. I Feel Like a Lean Cheerleader7:53
  22. Support from the Top6:03
  23. A Review of Our Time at CMS3:47

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