Lean Case Study: Centers for Medicare & Medicaid Services (CMS)
The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.
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It's More Than Tools
Group Director, Rachael Weinstein, explains to Ron how she converted her managing into coaching. She also introduces us to the department's huddle board.