Lean Case Study: Centers for Medicare & Medicaid Services (CMS)

The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.

In collaboration with the Lean Enterprise Institute, these videos are available for free for non-subscribers!

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I Feel Like a Lean Cheerleader

Deputy Director CMS Innovation Center/Acting Deputy Chief Operating Officer, Karen Jackson, talks with Ron about how she shows her support, and helps spread the word about what lean can do, across the entire agency.

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  1. Meet the Federal Government - CMS3:46
  2. Bad Processes Will Beat Good People Everytime8:02
  3. Empowering Employees11:57
  4. Government vs. the Private Sector10:27
  5. Project Based to Culture Transformation5:52
  6. Got a Problem? Call Kara4:50
  7. How Do You Balance Your Time & Work?6:00
  8. Lean Has Legs5:38
  9. Go Forth and Do Great Things7:33
  10. Huddle Board Status13:41
  11. Applying Lean to Information Systems5:50
  12. How is Lean Going to Work in the Government?6:56
  13. Using a Status Sheet4:23
  14. Running My Own Project6:05
  15. It's More Than Tools14:46
  16. The Standard Huddle10:46
  17. Our Role is to "Allow" Lean8:34
  18. An Opportunity to Change12:00
  19. Kanban Boards8:09
  20. Fed Biz Lean17:55
  21. I Feel Like a Lean Cheerleader7:53
  22. Support from the Top6:03
  23. A Review of Our Time at CMS3:47