Lean Case Study: Centers for Medicare & Medicaid Services (CMS)
The Gemba Academy team finds its way to the birthplace of both Babe Ruth and the American National Anthem - Baltimore, Maryland. Ron visits an important segment of the U.S. federal government, the Centers for Medicare and Medicaid Services or more commonly known as CMS. Come and discover how CMS, an agency of the federal government, has adopted lean into its culture.
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Go Forth and Do Great Things
Hear how the time consuming process of inventory updates went from a 20% response rate to 100% using employee empowerment and lean tools.