Gemba Academy in the Airline Service Industry

By Christopher Manglaris, Director of OpEx North America, Gate Gourmet

Chris Manglaris

As a company that serves more than 300 million passengers a year, Gate Gourmet is proud of its culture of continuous improvement.

We regularly seek ways to further enhance our Operational Excellence program and, in Gemba Academy, we found an excellent partner to supplement Lean Sigma training content. The courses are a good length, with just the right amount of “real life” examples to be meaningful when conveying Lean Sigma methodologies.

Because Gemba Academy takes each concept and breaks it down into easy-to-digest 5 to 15minute video sessions, it allows us to better leverage the content in connection with operational projects and development plans for our team members. It’s also convenient to have the option of streaming content or purchasing DVDs, for added flexibility.

Also, Gemba Academy’s partnership with the Kaizen Institute and prominent Lean leaders like Masaaki Imai, in addition to offering interviews with other business leaders about practical application of the trainings, provides vital peer learnings and validation to our colleagues that the training can work for any aspect of our business – operational or transactional.

Additionally, the people at Gemba Academy have made the difference for us.

Ron Pereira and the team are truly committed to customer satisfaction and support. They have listened to our feedback and made enhancements to site navigation and even added content that better benefited our organization. Overall, we would recommend Gemba Academy to any company looking to provide timely, relevant, and easy to understand Lean Sigma training to their organization.