Gemba Academy in Higher Education

By Bryan Glenn, MBB, West Texas A&M University

Bryan Glenn

Bryan Glenn, MBB, West Texas A&M University

West Texas A&M University (WTAMU) decided to roll out Lean Six Sigma to faculty and staff in 2012. Developing the training soon proved to be expensive, time consuming, and extremely difficult.

Gemba Academy’s training method proved to fit our needs and the cost was within our budget. The videos are clear cut and simple to follow, and, if someone misses class or needs to review, the DVD resources and online access are perfect.

Using Gemba Academy’s training tools, we have trained 18 Green Belt candidates and one Black Belt candidate since July of 2013. Gemba Academy has provided the tools for these candidates to learn the methodology and use Minitab while working on their projects, which have already resulted in documented hard savings of thousands of dollars across the campus.

Soft savings are important for us since we are a service industry and cater to students and many projects have been geared to this area. For example, we have transformed the student dorm notification process from 45 days to a 48-hour turnaround time and made many improvements in Financial Aid.

Our program has garnered the attention of the community and we have had several requests to put the training online as a class or provide training on a one-on-one basis. Gemba Academy’s methods are straightforward and easy to understand.

Since finding Gemba Academy and implementing the training videos, our LSS program continues to grow and blossom.