Practical Problem Solving Course

Module 1: Practical Problem Solving Overview

An overview of the 8 steps to Practical Problem Solving.

Module 2: PDCA Overview

An overview of the PDCA problem solving process.

Module 3: The Big Problem at Treetop, Inc.

Explains the fictitous case study "problem" that will be addressed during the rest of the course.

Module 4: Step 1 - Clarify the Problem

Learn how clarify problems as well as how to write strong problem statements.

Module 5: Introduction to Sigma XL

Creating various statistical graphs and charts in Microsoft Excel is extremely easy with SigmaXL, an addon to MS Excel. Learn what it is and how to download it at a 30% discount in this module.

Module 6: Creating Run Charts with Sigma XL

Learn how to quickly create Run Charts using SigmaXL.

Module 7: Creating Control Charts with Sigma XL

Learn how to quickly create Control Charts using SigmaXL.

Module 8: Step 2 - Break Down the Problem

Learn how to break vague problems down using tools like Pareto charts and Tree Diagrams.

Module 9: Creating Dot Plots with Sigma XL

Learn how to quickly create Dot Plots using SigmaXL.

Module 10: Creating Pareto Charts with Sigma XL

Learn how to quickly create Pareto Charts using SigmaXL.

Module 11: Step 3 - Set a Target

Learn how to set SMART targets enabling success in future steps.

Module 12: Analyze the Root Causes

An introduction to how to go about analyzing root causes.

Module 13: Fishbone Diagram Explained

Learn exactly what the fishbone diagram is as well as how to create one.

Module 14: Five Why Explained

Learn what 5 Why Analysis is as well as how to leverage it to identify root causes.

Module 15: Treetop Gets to the Root Causes

Watch how Treetop Incorporated gets to the root causes of the problems plaguing them.

Module 16: Creating Scatterplots with SigmaXL

Learn how to quickly create Scatter Plots using SigmaXL.

Module 17: Develop Countermeasures

Learn how to develop countermeasures as well as how to conduct brainstorming sessions the correct way.

Module 18: See Countermeasures Through

In this module you will learn how to implement countermeasures, even in the face of resistance.

Module 19: Evaluate the Process and Results

Learn how to determine if your countermeasures were successful after they have been implemented..

Module 20: Standardize Success and Learn from Failures

Learn what Yokoten and Hansei are and why they are critical aspect of the Practical Problem Solving methodology.