The Built in Quality Course
What’s in this Course
12 Video Modules 1 Quiz
Most lean thinking books and training focus on topics related to the Just in Time, or JIT, pillar of the "Lean House." To be sure, topics such as takt time and kanban get lots of attention.
But as we all know it takes two pillars to hold any house up. And as it relates to the "Lean House" the second, less talked about, pillar focuses on Built in Quality with a special emphasis on topics like Jidoka.
In this course focused on Built in Quality (BIQ) Chris Schrandt - a senior consultant for the Kaizen Institute and former Quality Engineering Manager at the Toyota Georgetown, KY plant - delivers a live workshop to a room full of lean thinkers at the Peterbilt Manufacturing Facility.
During this course Chris explains what Built in Quality is, how to achieve it, and how to ensure it becomes a way of life within your organization no matter if you work in a factory, office, or healthcare facility.
Please plan approximately 30 minutes of learning time for each module, including watching the video, taking the quiz, and reviewing supporting documents.
Videos Included in this Course
Module 1: Introduction
Chris Schrandt introduces himself and explains his background as a Toyota and GM Quality Manager. Chris also introduces the 4 different sections of the workshop.
Module 2: Definition of Built in Quality
Chris defines Built in Quality and explains how it ties in with the so-called "House of Toyota." Chris also explains the 3 M's - Muda, Muri, and Mura. Finally, Chris offers an overview of the 7 wastes of a process.
Module 3: Key Paradigms
We learn about some key paradigms all lean and quality conscious thinkers must be aware of.
Module 4: Five Levels of Quality
Chris introduces the 5 different levels of Quality within any organization.
Module 5: Prevention, Jidoka, Detection
Chris introduces the important topics of Prevention, Jidoka, and Detection.
Module 6: Organization and Poka Yoke
Chris offers a suggestion for the layout of a Quality Department Organization while also explaining the 4 roles of Quality Confirmation. Finally, we learn what Poka Yoke - or error proofing - is and more importantly isn't.
Module 7: Andons
In this video we learn about the Andon and Alarm escalation system including the role of team leaders when an issue is brought to their attention. Chris also explains the concept of defect containment as it relates to the Quality Organization.
Module 8: Quality Gates
Chris explains the concept of the Quality Gate. He also talks about the difference between a defect and repair.
Module 9: Supporting Tools
We learn about several BIQ Supporting tools including 5S, Visual Management, Teams, Just in Time Production (JIT), and Leader Standard Work.
Module 10: Problem Solving
In this video Chris introduces the topic of Problem Solving including the Quality Funnel, the 8 Steps to Problem Solving, and how to create a good Problem Statement.
Module 11: SMART Goals
Chris continues the Problem Statement discussion while also introducing the concept of how to set SMART goals. Chris also spends time explaining the 5 Why process including how to use the "therefore test" to ensure your analysis was sound.
Module 12: A3 and Wrap Up
Chris introduces the A3 document through a fun example of how to apply PDCA to your teenage daughter's first date. Finally, Chris wraps the course up by summarizing the importance of BIQ to the organization.
Give us a Try!
The Overview modules for each course are a part of the free Lean Starter Package! Register now »
This course is included in the Complete Lean Package online training subscription. Premium includes 34 DVDs.
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